Should you need to cancel your order, please contact us immediately. Cancellations are accepted only before your order has been dispatched. Once the packaging and shipping process has begun, cancellations are no longer feasible. For prompt support, please email us at [email protected].

Refunds

Non-receipt of Product:

• If your product has not arrived within 45 days, you are eligible to request a refund or a reshipment. Typically, packages arrive within 8 to 15 days.

Incorrect Item Received:

• In the event you receive an item different from what you ordered, you may request a refund or a reshipment.

Change of Mind:

• If you decide you no longer want the product you’ve received, you are welcome to request a refund. Please note, the item must be returned at your expense in its unused condition.

Refund Request Deadline:

• Refund requests must be submitted within 14 days after the 30-day guaranteed delivery period has elapsed. Please initiate your request by sending an email to [email protected].

Refund Processing:

• Upon approval of your refund, the amount will be processed and automatically credited to your original payment method within 7 days.

Exchanges

If you wish to exchange your product for any reason, please contact us at [email protected]. We will provide you with the necessary steps to facilitate the exchange.

At YYOC, we strive to ensure satisfaction with every purchase. Our dedicated team is here to assist with any concerns or questions regarding our refund policy.