FAQ
Everything You Need to Know Before Sparkling Up
JEWELRY / QUALITY
Our exquisite jewelry collection is crafted from premium silver, meticulously plated with 18k gold through the advanced technique of Physical Vapor Deposition (PVD).
This innovative method of plating is tenfold more durable than traditional gold or silver plating, ensuring that each piece of our jewelry is completely waterproof and designed to stand the test of time!
Absolutely! We handpick authentic freshwater pearls, renowned for their captivating, iridescent rainbow sheen, ensuring each pearl is of the highest quality and elegance.
1、To maintain the brilliance of your jewelry, a gentle cleanse with water—distilled for optimum care, though tap water will suffice—and a soft soap is recommended.
2、Employ a delicate cloth for polishing; avoid using any harsh or abrasive materials for cleaning.
ORDER
Should you need to modify or cancel your order, we invite you to promptly reach out to us at [email protected], providing your order number for reference. We kindly ask for your understanding that due to the swift processing of orders for shipment, we may not always be able to fulfill your request.
Be aware that you can update your shipping address using the link located at the bottom of your order confirmation email, provided that your order has not already been dispatched.
For starting a return process, kindly contact us at [email protected], and we will guide you through the required procedures.
If you discover an item is absent from your order, we urge you to email us immediately at [email protected] with your order number and a photo of the received package, clearly showing the shipping label.
We will swiftly investigate with our staff and assess security footage to ascertain if the missing item can be found, or if it was misplaced or harmed during shipping. This allows us to quickly rectify and resolve the concern.
SHIPPING & RETURNS
We ship worldwide !
After your order has been dispatched, delivery typically occurs within a 7-15 day window. For estimated delivery times specific to your region, please refer to our Shipping page.
Please be aware that shipments to some remote areas might experience slight delays.
As soon as your order is placed, an email confirmation will be sent to you. We will process and dispatch your order within 1-4 business days. Upon shipment, an email containing your tracking number will be forwarded to you, allowing you to monitor the journey of your package.
Upon the shipment of your order, we’ll provide you with a tracking number. This number allows you to follow your order’s progress directly on tracking page.
TROUBLESHOOTING
Absolutely! YYOC delivers to our customers with all duties and taxes settled in advance. No unwelcome surprises await you.
If you encounter difficulties during the checkout process, we recommend the following steps:
- Switch to a different browser.
- Use a different device.
- Clear your current browser’s cookies.
These actions often resolve such issues. If problems persist, please reach out to our customer support team for assistance.
Should you require modifications to your order, such as adjustments, cancellations, or updates to the shipping address, please contact us within 24 hours of making your order.
Please understand that due to our team’s efforts to expedite order dispatch, we might not always be able to accommodate requests for order cancellations or updates.
Thank you for considering YYOC Jewelry for your wholesale needs. We’re excited about the prospect of partnering with you to share our passion for the ocean and its treasures!
For inquiries, please reach out to us at [email protected], and we’ll get back to you soon.
Amazing Value Every Day
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