Refund and Returns Policy

Experience the elegance and sophistication of YYOC jewelry, delivered right to your doorstep. Our dedicated team ensures your treasures are shipped from our warehouse within 24-48 hours of placing your order, promising a seamless journey to you. Here’s what you need to know about our delivery times:

  • United Kingdom: 5 – 10 working days
  • United States: 5 – 12 working days
  • Australia: 7 – 14 working days
  • Canada: 7 – 14 working days
  • Europe: 6 – 15 working days
  • Rest of the World: 10 – 15 working days

Please be aware, during peak periods, shipping times may vary. We recommend checking with your courier for any potential delays. Once dispatched, you’ll receive a tracking number via email, enabling you to monitor your package’s progress on our tracking page.

Note: We currently do not ship to Russia and China.

Returns & Exchanges

14-Day Hassle-Free Returns: Your satisfaction is paramount. If you’re not completely in love with your purchase, you’re welcome to return it within 14 days of receipt. To initiate a return, please reach out to us at [email protected].

Condition for Returns: Items must be returned in their original condition: unused, with all tags attached, and in their original packaging, including any free gifts or promotional items.

Return Shipping: While we refund the full price of your jewels, the return shipping costs will not be covered by YYOC. These costs are your responsibility.

Refunds: Upon receiving your return, we’ll inspect the item(s) and process your refund. This will be credited back to your original payment method within 7-14 days of your item’s arrival at our warehouse. Rest assured, we’ll notify you once the refund has been issued.

Exchanges for Faulty Items: Encountered an issue? If your item is defective or damaged, we’re on hand to exchange it with a new piece. Please contact us at [email protected] for assistance.

Need Help?: For any inquiries about our return policy or if you require assistance with a return, our customer service team is here to help. Don’t hesitate to contact us at [email protected].

Refund Policy Details

Refunds will be processed back to your original payment method once your return is handled by our warehouse team. This process can take between 7-14 days post-arrival of your return. We are committed to ensuring a smooth and straightforward refund process but are unable to redirect refunds to alternate payment methods.

Faulty Items: Should you receive an item that isn’t in perfect condition, please contact us within 7 days of receipt with the following information:

  • Your order number
  • The item in question
  • A detailed description of the issue
  • Photographic proof

This will allow us to resolve the issue promptly, ensuring you enjoy the quality and craftsmanship you expect from YYOC jewelry.